Damage Policy

If an item comes back damaged or incomplete, we inform you after inspection. The customer agrees to pay for damage, loss or theft regardless of cause, except manufacturer defects and ordinary wear.

What counts as damage

Permanent change in appearance or loss of function is damage. Minor wear from normal use is not charged.

Missing items

Liability for a missing item can be up to 90% of retail depending on age of the unit. Repairable damage is charged at repair cost plus a service charge.